Software Process Improvement Network

 (C-SPIN) Meeting

AT&T Center Campus  

AT&T Institute 2501 W. Eagle Way

Hoffman Estates, IL 60192


          Tuesday, February 22, 2011

6:00 - 7:00 PM – Atrium:  Registration & Networking (Bring your own refreshments!)

6:20 - 6:40 PM – Birds-of-a-Feather: Discussion on a topic related to program.     

7:00 - 8:30 PM – Auditorium: Presentation

8:30 - 9:00 PM – Auditorium: additional Q&A and discussion



American IDOL (Pronounced ITIL)

Architecture, Development, IT Service Management & You - Bringing It All Together


Presenter:  Randy Steinberg of Deloitte’s ITIL/IT Service Management





Billions of dollars get wasted every year for IT solutions that cannot be deployed and operated at acceptable cost and risk to the organizations that built them. Much of this can be traced back to architecture, development and infrastructure management functions that operated in silos creating solutions that were non-operable, expensive or just slow to complete. This topic is packed with case studies and examples, both good and bad, and presents a way for these functions to come together using ITIL and IT Service Management concepts and practices as they apply to development organizations.


Combining humor and serious issues, participants will first learn how these three functions view the world differently followed by practical ways they can work together. Learn how ITIL concepts can extend their reach beyond the infrastructure management function to the rest of the enterprise. At the end of this session, participants will be well versed in how architecture, development and infrastructure management functions might work together within their own organizations.


About the Presenter

Randy Steinberg has over 25 years of extensive hands-on IT Service Management and operations experience gained from many clients around the world. He is the co-author of an ITSM methodology and operational framework formerly used by a major Big 4 consulting firm worldwide. He was an early ITIL champion and served a stint as Global Head of Service Management for a worldwide media company with 176 operating centers around the globe. Randy is also the author of several popular ITIL books: Implementing ITIL, Measuring ITIL, Servicing ITIL and Architecting ITIL. He has also been a frequent speaker around the US for a number of national organizations that focus on IT Service Management.


His background includes being a PMP and all facets of IT service management for operations, applications, supporting technologies and organizational solutions. He holds an ITIL Service Manager designation and is also Practitioner and ISO20000 Consultant certified. Randy has implemented IT solutions for one client that went on to win a Malcolm Baldrige award for the quality of their IT services.     


Driving and Parking Directions and Last Minute Instructions

Check for a map of the AT&T Campus Center and any last minute details.


About C-SPIN

               C-SPIN is a leadership forum for the free and open exchange of software process improvement experiences and practical ideas. We promote achieving higher levels of process maturity, software quality, and mutual respect. Companies, academic institutions, government organizations, and individuals are invited. For information about C-SPIN and its board, contact Tony Kvitek @

               To receive future announcements electronically, register your e-mail address (include name, personal email address, company, and phone number) at